Refund policy

At SCATTERED FEATHERS LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging.

  • The product must include all original accessories, manuals, and tags (if applicable).

  • Proof of purchase or your order number is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable or digital products

  • Personalized or customized items

  • Perishable goods

  • Items marked as Final Sale or Non-Returnable

  • Products that have been used, damaged by the customer, or returned without original packaging

For hygiene and safety reasons, certain baby products may not be eligible for return if they have been opened or used.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damaged, defective, or incorrect item

Once reviewed, we will arrange an appropriate solution, which may include a replacement, refund, or exchange.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or you received a defective or incorrect product.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you would like to request an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The item arrived damaged or defective.

  • The return is the result of our error.

We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, you will need to follow our return process after delivery.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

SCATTERED FEATHERS LLC

Address:
443 MARYLAND ST
ORANGE, NEW JERSEY 07050
United States

Phone: +1 (251) 230-6737

Email: khalidqtx447@gmail.com

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly and fairly.